This is a client-facing role to independently lead and manage customer projects in different customer segments and geographies. After go-live, continuous services are also a part of Customer Service Manager’s responsibilities. The job also contributes to developing new solutions and ways of working in the operations team, as well as supporting sales activities from the project management perspective.
Duties and responsibilities
Critical success factors & key challenges
Knowledge, experience and capabilities
The main place of work is the Company’s Boston office. Some travel expectations, including internationally, depending on customer cases.
BC Platforms is a world leader in providing powerful genomic data management and analysis solutions to address some of the biggest healthcare challenges of today. Our high performing genomic data management platform enables flexible data integration, secure analysis and interpretation of molecular and clinical information. BC Platforms’ vision is to revolutionize decision making in drug development to bring clinical benefits to patients. With twenty years of experience, BC Platforms truly is an expert in understanding the science of life.
Please apply by Feb 16 with a resumé. Our hiring manager for the role is Ben Jackson, Head of Customer Success, North America. If you have questions related to the job description, please send them to email@example.com